How to Cancel Your 24 Hour Fitness Membership
The real steps, the notice they require, the fees, and the traps — then a letter that cites your state law.
Online cancellation works for monthly billing but prepaid plans often require written/in-person cancellation. Members report needing to request written confirmation.
| Cancellation methods | online member account (my24account.24hourfitness.com) for monthly plans, in person, mail to 24 Hour Fitness Member Services, P.O. Box 2689, Carlsbad, CA 92018, customer support |
|---|---|
| Online cancellation | Yes |
| Notice required | Monthly memberships can be cancelled anytime with proper notice (usually ~30 days). Prepaid memberships may require in-person or written cancellation. |
| Fees | Plan-dependent; early cancellation before the commitment ends may incur a fee. After the commitment, monthly charges stop. |
24 Hour Fitness official policy →
Freezing or pausing your 24 Hour Fitness membership
Per 24 Hour Fitness's published Member Policies, freezes are available for Medical Disability, Extended Volunteer Assignment, or Temporary Employment Transfer (typically 3-6 months), or Active Duty Military Transfer (no set min/max) — plus a general 'extended freeze' for other reasons, capped at 12 months. Give at least 10 days' notice. Monthly dues stop during an approved freeze, but the Annual Fee still applies, and if you're in a Commitment Agreement, freezing extends your commitment period by the length of the freeze.
Contract terms & early-cancellation fees
Month-to-month memberships can be cancelled anytime with 30 days' notice and no cancellation fee. Fixed-term Commitment Agreements (commonly 12-24 months) can carry an early-termination fee — member guides commonly cite roughly $100-$200 plus a prorated Annual Fee, though 24 Hour Fitness's own policy page doesn't publish an exact figure, so confirm yours in your signed agreement. Yearly Auto-Renewal (prepaid annual) memberships run a minimum 12 months and renew annually unless cancelled.
Step-by-step
- online member account (my24account.24hourfitness.com) for monthly plans
- in person
- mail to 24 Hour Fitness Member Services, P.O. Box 2689, Carlsbad, CA 92018
- customer support
- Send written notice (keep proof of delivery) citing your state's health-club law.
- Watch your statement — dispute any charge after your notice date.
Generate your 24 Hour Fitness cancellation letter
Pre-filled with the right method and your state statute.
Make my letter →Your rights depend on your state
Many states give you a cooling-off period and refund rights 24 Hour Fitness's policy can't override: